Our deliveries are made by: Letter followed with tracking number without signature, Colissimo with tracking number without signature, Colissimo with tracking number against signature, Mondial Relay** or Colissimo Relay**. Your order will be shipped as soon as possible.
Shipping and return costs are the responsibility of the customer.
Items at -30%, -40%, -50% and in promotion cannot be returned or exchanged.
The delivery is offered* from 50 euros: in Mondial Relay and Colissimo Relay or withdrawal store. For a delivery in Colissimo against signature with tracking number and insurance, a lump sum of 7 euros will be charged.
Below 50 euros, a fixed price of 5 euros of transport costs will be applied for a Mondial relay delivery, colissimo relay, colissimo without signature or letter followed.
Delivery is offered* from 150 euros of purchase. For an order less than 150 euros and a delivery against signature to your home, a flat rate will be calculated according to the weight of your order. For a delivery in Relay Colissimo Relay** or Mondial relais**, a fixed price of 6 euros will be charged. (** Not valid for all countries).
FOR REST OF THE WORD
Delivery is offered* from 200 euros of purchase. For an order under 200 euros and a delivery against signature to your home, a flat rate will be calculated according to the weight of your order.
* a fixed shipping cost will be billed to you in the event of return of merchandise.
On delivery of your package, you must check the condition of packaging. If you find that it is damaged, you must report it to the carrier on the delivery note in handwritten form accompanied by your signature. Please send us an email to firstname.lastname@example.org, to inform us, following which we will contact the carrier to bring claim.
By opening your package, if you notice an error in the processing of your order, you must notify us by email, within 15 working days upon receipt of your order.
The buyer has a period of 14 working days from the date of receipt to return at his expense and without cause, the (s) product (s) he ordered (s). The Product (s) must be returned, after opening, in their packaging and their original packaging to the following address: RDV.FR
100 AVENUE DU GENERAL LECLERC
LOCAL 212 - ZAC DE L'OURCQ
93500 PANTIN - FRANCE and be accompanied by the delivery slip received in the parcel or the invoice received by e-mail when the parcel was despatched or the confirmation of return received by e-mail following the registration of the parcel. return.
If the above conditions are fulfilled, Rendez-Vous Paris will reimburse the Buyer the total amount of the order, with the exception of the cost of returning the Products, which are payable by the Buyer, within a period of fourteen ( 14) days from receipt by RDV.fr of your notification of withdrawal and receipt of your return package or at least the proof of shipment of your return package.