The webshop www.rendezvousparis.fr (hereinafter the "Site") is an e-commerce site accessible via the Internet, open to any user of this network (hereinafter referred to as "surfer"). It is edited by the company ELO PARIS (hereinafter referred to as " RDV "), whose registered office is located at 100 Avenue du Général Leclerc – Local 212 ZAC de l'Ourcq - 93500 Pantin - France, registered at the Trade and Companies record of PARIS at the number 811 483 551.
The Site allows RDV to offer for sale of textile products and accessories manufactured by and / or for RDV or potential business partners (hereinafter "Products") to web browsing on the Site (hereinafter "Client"). For the purposes hereof, it is agreed that the Client and RDV will be collectively referred to as the "Parties" and individually as "Party" and that the Customer has approved an order will be referred to as "Buyer".
It is stated that the products are reserved for individuals and for personal use of the Client, unrelated business use thereof. In this respect, the Client's attention is particularly drawn to the fact that the value of its orders shall not exceed the sum of € 1,000, and the order can not be more than 5 quantities of the same reference / color / size.
Ordering a product offered on the Site implies acceptance of the Buyer to these terms of sale.
RDV reserves the right to modify at any time these terms and conditions by posting a new version on the Site. The terms and conditions applicable are those in force at the time of placing the order.
These terms and conditions govern the rights and obligations of the Parties arising from the online sale of products offered on the Site, they apply to the exclusion of any other document.
ARTICLE 2. PRODUCTS - PRICE
Only products listed on the website on the day of consultation by the Client are available for sale.
Product offers and prices are valid within the limits of available stocks, as they are visible on the site.
In addition to photographs reproduced and illustrating the products presented, the Customer is invited to consult the description of each product to know the features.
Prices are quoted in euros all taxes included. The Value Added Tax is that in force on the French territory.
The prices applied are those appearing on the Site at the time of ordering.
The lump sum contribution to the costs of preparation and delivery will be communicated to the Customer on the order summary before validating it.
3.1 RECORDING OF YOUR ORDER
Customer who wishes to order chooses the different products of their choice by clicking on " Add to Cart "
At any time Customer may :
- Check the number of products included in the basket and get detailed information on each of them by clicking on the icon " My Cart ", - continue to select products by clicking on the "Continue shopping" button - complete his order by clicking the "Order" button
Any new Customer must fill in the fields that are available to create a customer account . Customer must accurately complete the form at his disposal , which he mentioned in particular the information necessary for identification , including a valid email address and a password of your choice ( it will be personal and confidential ) to serve him later to identify the site.
Any Client already have a customer account must identify himself after clicking on "Order" , by entering the email address and password.
The Customer accepts that the entry of these two identifiers worth proof of identity.
The provision of personal information collected in the context of distance selling is required, this information is necessary for the processing and delivery of orders and for preparing invoices . This information is strictly confidential.
After having read the order, and once all information requested has been completed by the Customer, the latter can not go to the next step without taking cognizance of the Terms & Conditions which he attests that by checking the box effect. After this first step , a summary page corresponding to the purchase order summary is displayed . Customer may change this page the information entered.
This page displays :
- The billing address of the customer - the delivery address of Products - a summary table of the order ( nature, quantity and price of products ) - the total amount of the order excluding the option (s) - a gift option ( products presented in a gift box ) - the lump sum contribution to the costs of preparation and delivery - a "Promotion" option. To benefit the customer must inform the " Code " on the summary page of the order.
3.2 CONFIRMATION OF ORDER
After having read the good summary order, the Customer clicks on "I confirm my order" to confirm the order.
Validating the summary order and the acknowledgment of receipt are resulting electronic contract. This agreement is proof of the entire order and payment due pursuant to that order. Once it has validated the order, the Customer becomes Buyer.
RDV reserves the right not to confirm the order if: - Exceeding the limit stated in the preamble hereof, - Issue (s) exist (s) with the Purchaser, - total or partial non-payment of a previous order of the Buyer, - Legitimate reason(s), - Refusal to authorize payment by credit card banking institutions.
The price payable by the Purchaser shall be the amount indicated on the order summary for which Customer has been informed before confirming the order . The price is then recalled after the payment in the summary document sent by email to the email address of the Buyer by RDV .
Payment by credit card
To pay the order by credit card, the Buyer must submit the number of his bank card and , depending on the type of the latter, the expiry date thereof and the security code ( 3 digit number on the back his credit card).
The debit of the card is made, at the earliest, only at the time of the validation of the order. In any case, the amount debited will correspond to the Product (s) actually delivered.
It is said that to make the payment by credit card, the Buyer has been automatically transferred to a payment server .
The server is subject to a security by SSL ( Secure Socket Layer) to protect as effectively as possible all data related to payment , and at no time bank data Buyer shall pass on the computer system RDV .
Payment by PayPal
On the occasion of the confirmation of the order , the Customer have a PayPal account between his e -mail address linked to their PayPal account and PayPal password .
PayPal encrypts all information that the Customer has communicated upon its creation account .
Thus, no information other than the email address of the Client shall be communicated to RDV .
Financial and personal information is encrypted when sending sensitive information to PAYPAL servers.
For more information on the safety of transactions between PAYPAL and bank of the Client , RDV invites the latter to approach the company PAYPAL.
3.4 ACKNOWLEDGMENT OF RECEIPT OF THE ORDER
After the payment, a summary document of the command is sent to the Buyer by email to the email specified by him and at the latest before the delivery address.
This document corresponding acknowledgment includes all the elements of the contract between the parties.
The order is recorded in the registers of RDV, themselves stored on a reliable and durable. Buyer agrees it is considered proof of the contractual relationship between the Parties.
The unavailability of a product will be reported to the Buyer on the electronic invoice for the order it will receive by e-mail no later than 2 days after shipment of the Products.
4.1 HOME SHIPPING
RDV will make its best efforts to ensure that the order is delivered in an average of 4 to 5 days and a maximum period of 7 working days from the day following the payment of the order day . It is stated that orders received on the website RDV on Friday afternoon , Saturday or Sunday will be processed the following Monday. Orders received on the Internet Site Paris Rendez-Vous a holiday other than Friday , Saturday and Sunday are processed the next business day.
Products ordered by the Buyer are delivered in the world (under the transporter condition) at the address specified by the Buyer , accompanied by a delivery note for a lump sum contribution to the costs of delivery. The Buyer has the option to deliver the Products to a different address than his own. Delivery is not guaranteed in case of force majeure as defined in Article 10.1 below.
ARTICLE 5. RECEPT OF ORDER
Upon receipt of the order, the Purchaser shall verify the conformity of products received under its control . Any anomaly concerning the delivery (ie missing or damaged products , damaged packages ) must be notified within 14 days of receipt of the Products to customer service RDV at the following address :
- By regular mail, by writing to the following address: ELO PARIS
100 AVENUE DU GENERAL LECLERC
LOCAL 212 - ZAC DE L'OURCQ
93500 PANTIN - FRANCE
- By Mail at email@example.com
- Except for good cause, any claim beyond the 14 days following the receipt of the Products shall be deemed inadmissible and responsibility RDV could not be committed .
RDV reserves the right to require the Buyer to return the nonconforming Product or damaged.
In case of abnormal or abusive returns , RDV may refuse to serve a further order.
ARTICLE 6. RIGHT OF WITHDRAWAL
The buyer has a period of 14 days from the date of receipt to signal his withdrawal and return his order. In this case, the product (s) must be returned at its expense and without reason. The Product (s) must be returned, after opening, in its (their) packaging and its (their) original packaging to the following address: ELO PARIS
100 AVENUE DU GENERAL LECLERC
LOCAL 212 - ZAC DE L'OURCQ
93500 PANTIN - FRANCE and be accompanied by the delivery slip received in the parcel, or the invoice received by e-mail when the package was despatched, or the confirmation of return received by e-mail following the registration. of return. All returns must be refunded by the original method of payment.
Items must be unwashed and unworn (without distinct odors, stains, signs of wear ... etc). Items received in poor condition will be returned to you at your expense.
Items must be returned within 14 days of the delivery date, transit days not included.
Before taking any action for a refund, all items will be carefully inspected.
Items cannot be returned if the label has been cut / torn off.
In an environmentally responsible approach and in order to avoid waste, we manufacture each part to order and we cannot manufacture too many "tests " or future returns. If we notice too many returns, Rendez Vous Paris grants itself the right to refuse future orders and / or returns.
Return costs are the responsibility of the customer.
Shipping costs cannot be reimbursed.
If the above conditions are fulfilled, RDV, will refund to the Buyer the total amount of his order (with the exception of the cost of returning the Products which are the responsibility of the Buyer), within a maximum of fourteen (14) ) days from the date of notification of withdrawal, and after receipt of returned Products or proof of shipment of returned package.
Shipping costs (optional) and return are the responsibility of the customer.
Items at -30%, -40%, -50% and in promotion cannot be returned or exchanged.
You will find below the withdrawal form to attach to your order to make your return
Device for mediating consumer disputes
In accordance with articles of the Consumer Code L611-1 et seq. And R612-1 et seq., It is stipulated that for any dispute of a contractual nature relating to the execution of the contract of sale and / or the provision of services which could not have been To be resolved in the context of a complaint previously lodged with our customer service, the Consumer will be able to make free use of the mediation. He will contact the National Association of Mediators (ANM) either by mail by writing to 2 Rue de Colmar 94300 VINCENNES or by e-mail by filling out the online referral form at the following address https://www.anm-conso.com.
The consumer can also visit the website of the European Online Dispute Settlement Platform.
The following website https://www.economie.gouv.fr/mediation-conso also includes all information useful in cross-border disputes.
All our products have the legal regime of the guarantee, provided that the use was normal and the care instructions have been followed.
Article L217-4 of the Consumer Code
The seller delivers a good that complies with the contract and responds to the lack of conformity existing at the time of delivery.
He also responds to the lack of conformity resulting from the packaging, assembly instructions or the installation when it was charged to him by the contract or was carried out under his responsibility.
Article L217-5 of the Consumer Code
The property is in accordance with the contract:
1 ° If it is fit for the usual expected use of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that he has presented to the buyer as a sample or model;
- it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted.
Article L217-7 of the Consumer Code.
The defects of conformity which appear within a period of twenty-four months from the delivery of the good are presumed to exist at the time of the delivery, except proof opposite.
The seller can combat this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.
Article L217-8 of the Consumer Code
The buyer is entitled to demand the conformity of the goods to the contract. However, he can not challenge compliance by invoking a defect he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials it has itself provided.
In case of lack of conformity, the buyer chooses between the repair and the replacement of the good.
However, the seller may not proceed according to the choice of the buyer if this choice entails a cost obviously disproportionate with respect to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, except impossibility, according to the modality not chosen by the buyer.
If the repair and replacement of the property are impossible, the buyer can return the property and get the price back or keep the property and get a part of the price.
The same faculty is open to him:
1 ° If the requested solution, proposed or agreed pursuant to Article L. 217-9 can not be implemented within one month of the claim of the buyer;
2 ° Or if this solution can not be without major disadvantage for this one taking into account the nature of the good and the use which it seeks.
The resolution of the sale can not however be pronounced if the lack of conformity is minor.
Article L217-11 of the Consumer Code
The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer.
These same provisions do not prevent the award of damages.
Article L217-12 of the Consumer Code
The action resulting from the lack of conformity lapses two years after the delivery of the goods.
Article 1641 of the Civil Code The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish so much this use, that the buyer would not have it. acquired, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
ARTICLE 8. COMPUTING AND LIBERTY
8.1 PERSONAL INFORMATION
The personal data are processed by RDV for the purpose of customer relationship management and prospecting . To allow you to receive offers from our partners , we may disclose such information in their . Accordance with the Data Protection Act of 6 January 1978 , updated by the Act of 6 August 2004, the Customer has a right of access , rectification and opposition to the data. To do so, the Customer must send a letter to the following address: ELO PARIS
100 AVENUE DU GENERAL LECLERC
LOCAL 212 - ZAC DE L'OURCQ
93500 PANTIN - FRANCE or by mail at firstname.lastname@example.org
Commercial offers and newsletters
RDV will send you its commercial offers by email or sms if you accepted it when collecting your data. At any moment, you keep the possibility, to oppose you without expenses to the commercial prospection of RDV, by clicking on the link "unsubscribe" appearing in each email, by connecting you on the site in your space client, by sending an email from the site www.rendezvousparis.fr (Contact Us) or by sending an email email@example.com or by mail to Rendez-Vous Paris,
ARTICLE 9. VARIOUS STIPULATIONS
10.1 FORCE MAJEURE
RDV will not be liable for the total or partial non- performance of its obligations under this contract, if the non-performance results either the Client or a fact , unforeseeable and irresistible , a third the contract, or a case of force majeure as defined by the French courts .
RDV notify the Client / Buyer of an event of force majeure, within 5 working days of its occurrence.
Delivery Parties agree to consult promptly to determine how to process the order during the period of force majeure .
Beyond a period of (one) 1 month interruption due to force majeure, the Parties shall be released from their obligations towards each other. Where appropriate , Appointments Paris reimburse Buyer promptly .
10.2 ENTIRE AGREEMENT
These general conditions of sale and order summary sent to the Purchaser form a contract summarizing all the agreements between the parties .
10.3 PRESERVATION AND STORAGE OF TRANSACTION
The archiving of invoices is made on a reliable and durable so as to correspond to a faithful and durable copy .
10.4 APPLICABLE LAW - JURISDICTION
These general conditions of sale and the contractual relationship between Paris Rendez-Vous and the Purchaser are subject to French law. In case of dispute, the French courts will have jurisdiction. RDV, however, is committed to seek an amicable solution before any legal action.