F.A.Q

ORDER
  • How to create an account Rendez Vous paris?
    To create a Rendez Vous Paris account, simply go to www.rendezvousparis.fr, then click on the section my account. You will then be able to create your account by filling in some information and you will be asked to subscribe to our newsletter.
  • I lost my password or I want to reset it?
    All you have to do is click on "forgotten password", a new one will be sent to you by e-mail.
  • How can I quickly find the product I'm interested in on the site?
    At the top of each page of the site, a search engine symbolised by a magnifying glass allows you to directly enter the name of the product or enter a keyword.
  • I made a mistake about the address, a model or a size when I ordered. What should I do?
    You can contact us at rendezvousparis.fr or at +33 1-45-08-12-12, so that we can solve your problem. We will do our utmost to take into account your modification as far as possible. (If your order has not been prepared or dispatched)
  • What do I do if my coupon code doesn't work?
    Check the validity of the coupon. During sales periods and certain promotions, coupons are deactivated.
  • Are the items in the basket automatically reserved?
    No, adding an item to the basket does not guarantee its reservation.
  • How to avoid mistakes of size? What materials are used? Where can I find washing instructions?
    Please refer to the sizing guide, included in each product sheet, where you will also find the description and maintenance.
  • SHIPPING
  • What is the status of my order?
    Log in to your account and at each stage of your order you will be notified by email or SMS :
    - Pending
    - Processing
    - Delivery
    - Delivered
    It is very important that you enter your email and phone number when ordering.
  • What are the different modes of delivery?
    Delivery costs are free of charge for orders over 50 euros.
    Our different partners are :
    - GLS
    - Mondial Relay
    - Colissimo / Colissimo International
    - Follow-up letter
    The choice is yours!
  • PAYMENT
  • What are the means of payment?
    The means of payment are :
    - CB
    - Paypal
    - Transfer
    - Cheque (the order will be processed upon receipt of the cheque)
  • Where can I find my invoice?
    The invoice is available on your Rendez Vous Paris account and will also be slipped into your parcel. If you don't want an invoice in your parcel, just notify it in the reserved "comment" box.
  • Is online payment secure?
    Yes, we secure 100% of the transactions carried out on the site, indicated by the padlock logo. We use the CIC payment module, which guarantees optimal security.
  • RETURN / REFUND
  • How do I return an item?
    The return period is 14 days from receipt of your package.
    You can notify us of your return by e-mail and put it in your parcel:
    - the delivery note
    - the invoice
    Or on plain paper with your name, order number and the reason for your return.
    A printable withdrawal form is available on our website.
    The return costs are at your expense.
  • When will my account be credited?
    Upon receipt of your return, our after-sales service will proceed with the refund within 14 days.